In a high-pressure environment, it's easy for a simple conversation to ignite into a full-blown conflict. But what if you could diffuse the tension before it escalates? Unlock the power of care-filled words to enhance your credibility, navigate sensitive topics, and establish your reputation as a highly skilled communicator.
This highly interactive program is based on Karin Hurt and David Dye's new book: Powerful Phrase for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers.
Why Your Voice Matters More Than Ever
4 Dimensions of Productive Conflict
How to De-Escalate Challenging Conversations