POWERFUL TOOLS FOR HANDLING WORKPLACE CHALLENGES AND TOUGH CONVERSATIONS.
with Karin Hurt and David Dye
July 17, 2025
10 AM - 1 PM Central Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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/Book by Karin Hurt and David Dye
/Book by Karin Hurt and David Dye

POWERFUL TOOLS FOR HANDLING WORKPLACE CHALLENGES AND TOUGH CONVERSATIONS.

 

In a high-pressure environment, where deadlines are tight and emotions can run high, it's easy for a simple conversation to ignite into a full-blown conflict. Misunderstandings, differing perspectives, or poor communication can quickly escalate tensions, creating unnecessary stress and hindering productivity. But what if you had the tools to diffuse the tension before it spiraled out of control? Unlock the power of care-filled, intentional words to enhance your credibility, build trust, navigate sensitive topics with confidence, and establish your reputation as a highly skilled and empathetic communicator.

This engaging and highly interactive program is perfect for leaders, teams, and customer-facing professionals looking to navigate workplace conflict with confidence and skill. Inspired by Karin Hurt and David Dye's latest book, Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers, the program equips participants with practical tools and strategies to handle tough conversations effectively.

Packed with actionable insights, real-world examples, and ready-to-use phrases, this program empowers you to foster collaboration, strengthen relationships, and transform challenging interactions into opportunities for growth. Join us to discover how to bring calm, clarity, and confidence to even the most difficult workplace situations.

KARIN HURT AND DAVID DYE

 
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They're the CEO and President of Let's Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.

WHAT YOU WILL LEARN

 
  • Master the art of de-escalation with "Powerful Phrases" that turn conflict into collaboration.
  • Gain a deeper, researched-based understanding of the "conflict cocktails" that fuel today's workplace disputes and how to address them effectively.
  • What to do when highly charged, sensitive topics (e.g. politics, different world views) emerge at work.


TOPICS COVERED

 

Why Your Voice Matters More Than Ever

  • Conflict Cocktails: Insights From New Research on Workplace Conflict and Collaboration
  • Good Conflict: How Productive Conflict Drives Innovation and Better Outcomes
  • How to Start the Conversation You Might Rather Avoid

4 Dimensions of Productive Conflict

  • Connection, Clarity, Curiosity, Commitment
  • 12 G.O.A.T. Powerful Phrases to Navigate Tricky Conversations

How to De-Escalate Challenging Conversations

  • Dealing with difficult people (even your boss)
  • Navigating highly sensitive conversations

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.