3-Hour Virtual SprintConflict ManagementCommunication / Collaboration
The Courage to Confront: Problem Solving in the Face of Conflict
with Dr. Scott Allen
Scheduling conflict? Register to receive 30-day, on-demand access to the session recording.
Overview
It takes courage to confront. This thought-provoking and interactive session will begin with a deep dive into emotional intelligence and why emotions are critical to your success. We also explore seven basic conflict management styles that each have a time and a place depending on your goals and objectives.
It takes courage to confront. This thought-provoking and interactive session will begin with a deep dive into emotional intelligence and why emotions are critical to your success. We also explore seven basic conflict management styles that each have a time and a place depending on your goals and objectives. We also discuss one model for navigating difficult conversations and generating innovative solutions for individuals, teams, and stakeholders.
What You'll Walk Away With
7 basic conflict management styles
Model for navigating difficult conversations and generating innovative solutions
Topics Covered
Emotional Intelligence: A Deep Dive
- Emotional Intelligence
- Immunity to Change Activity
The Team! Diagnosing Difficult Behaviors
Seven Basic Conflict Management Styles- Compromising
- Obviating
- Nothing (Avoiding)
- Forcing
- Listening
- Indulging
- Collaborating
- Talking/Gossip
Navigating Difficult Conversation
- Communicate the behavior (Step 1)
- Own your statement (Step 2)
- Name the impact (Step 3)
- Fully listen (Step 4)
- Reflect and respond (Step 5)
- Options moving forward (Step 6)
- Negotiate solution (Step 7)
- Thank you (Step 8)
Modeling/Coaching
About Our Expert
DR. SCOTT ALLEN
Scott J. Allen, Ph.D., is the Standard Products-Dr. James S. Reid Chair in Management at John Carroll University. Allen is an associate professor and teaches courses in leadership, management skills, and executive communication. In 2014 he was awarded the Wasmer Outstanding Teaching Award for his work in the classroom. Scott has published more than 50 book chapters and peer-reviewed journal articles. His most recent project is a leadership textbook - Discovering Leadership: Designing Your Success (2019). In addition to writing and speaking, Scott consults, facilitates workshops, and leads retreats across industries. Engagements include: Lubrizol, Key Bank, Federal Reserve Bank of Cleveland, Sherwin Williams, Progressive, Vocon, Forest City, NASA-Glenn, Cleveland Clinic, Medical Mutual, Leadership Cleveland, YWCA of Cleveland, and Cleveland Orchestra. Scott is the chair and co-founder of the Collegiate Leadership Competition and has served on the board of the International Leadership Association, Association of Leadership Educators, and OBTS Teaching Society for Management Educators.
Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
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