This program is incredibly practical and engaging. You'll learn why most approaches fail in these tough situations and gain insights into what actually works. There will be lots of opportunities to practice to ensure what you learned translates to improved results back at work. Fun, active, and incredibly engaging, this program takes solid social science and makes it actionable.
The way we individually and collectively engage in difficult discussions significantly influences our outcomes and relationships. Unfortunately, we often falter precisely when it matters most. We might resort to avoidance, subtle hints, sarcasm, or venting, which ultimately leads to deteriorating relationships and unresolved issues. Conversely, individuals and teams that communicate effectively about challenging topics tend to be agile, productive, and fulfilled.
This program is both practical and engaging. You will discover why many common strategies fail in tough situations and gain valuable insights into what truly works. Numerous opportunities for practice will ensure that the skills you acquire translate into tangible improvements in your work environment. Fun, interactive, and highly engaging, this program leverages solid social science to make actionable changes.
Foundations of Effective Communication
- Identify common communication pitfalls and why they fail in high-stakes situations.
- Understand how clear, direct communication strengthens relationships and productivity.
- Recognize your communication strengths and areas for improvement.
Navigating Conflict with Confidence
- Spot early signs of conflict and unproductive responses before they escalate.
- Learn strategies to address disagreements constructively rather than avoiding or escalating them.
- Develop techniques to remain calm, focused, and solution-oriented in tough conversations.
Giving and Receiving Feedback Effectively
- Provide feedback in ways that encourage action and reduce defensiveness.
- Receive constructive criticism with an open mind and a growth mindset.
- Use feedback as a tool to improve collaboration and strengthen relationships.
Putting It into Practice
- Engage in interactive exercises to apply new skills in real-world scenarios.
- Break ineffective communication habits and replace them with productive strategies.
- Develop a personal action plan to enhance your communication in everyday situations.
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development