This program teaches essential skills which every manager needs to succeed. Learn proven strategies for having courageous conversations to tackle the toughest workplace and employee issues. Discover how to address performance problems and provide feedback with candor and grace. Become comfortable having difficult conversations 'in the moment' so that small issues are addressed quickly and don't become big issues saved for annual reviews. This will be a fun and interactive seminar with the goal of helping successful managers become even better. With years of experience as a VP of HR, Margaret Morford has no shortage of real world examples to use in her seminar (she guarantees many will sound familiar to you!).