POWERFUL TOOLS FOR HANDLING WORKPLACE CHALLENGES AND TOUGH CONVERSATIONS.
with Karin Hurt and David Dye
December 10, 2024
December 10, 2024
3-Hour (Virtual)
Skills Acquired
- Master the art of de-escalation with "Powerful Phrases" that turn conflict into collaboration.
- Gain a deeper, researched-based understanding of the "conflict cocktails" that fuel today's workplace disputes and how to address them effectively.
- What to do when highly charged, sensitive topics (e.g. politics, different world views) emerge at work.
Topics Covered
Why Your Voice Matters More Than Ever
- Conflict Cocktails: Insights From New Research on Workplace Conflict and Collaboration
- Good Conflict: How Productive Conflict Drives Innovation and Better Outcomes
- How to Start the Conversation You Might Rather Avoid
4 Dimensions of Productive Conflict
- Connection, Clarity, Curiosity, Commitment
- 12 G.O.A.T. Powerful Phrases to Navigate Tricky Conversations
How to De-Escalate Challenging Conversations
- Dealing with difficult people (even your boss)
- Navigating highly sensitive conversations
In a high-pressure environment, it's easy for a simple conversation to ignite into a full-blown conflict. But what if you could diffuse the tension before it escalates? Unlock the power of care-filled words to enhance your credibility, navigate sensitive topics, and establish your reputation as a highly skilled communicator.
This highly interactive program is based on Karin Hurt and David Dye's new book: Powerful Phrase for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers.
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They're the CEO and President of Let's Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.