July 17, 2025
- Master the art of de-escalation with "Powerful Phrases" that turn conflict into collaboration.
- Gain a deeper, researched-based understanding of the "conflict cocktails" that fuel today's workplace disputes and how to address them effectively.
- What to do when highly charged, sensitive topics (e.g. politics, different world views) emerge at work.
Why Your Voice Matters More Than Ever
- Conflict Cocktails: Insights From New Research on Workplace Conflict and Collaboration
- Good Conflict: How Productive Conflict Drives Innovation and Better Outcomes
- How to Start the Conversation You Might Rather Avoid
4 Dimensions of Productive Conflict
- Connection, Clarity, Curiosity, Commitment
- 12 G.O.A.T. Powerful Phrases to Navigate Tricky Conversations
How to De-Escalate Challenging Conversations
- Dealing with difficult people (even your boss)
- Navigating highly sensitive conversations
In a high-pressure environment, where deadlines are tight and emotions can run high, it's easy for a simple conversation to ignite into a full-blown conflict. Misunderstandings, differing perspectives, or poor communication can quickly escalate tensions, creating unnecessary stress and hindering productivity. But what if you had the tools to diffuse the tension before it spiraled out of control? Unlock the power of care-filled, intentional words to enhance your credibility, build trust, navigate sensitive topics with confidence, and establish your reputation as a highly skilled and empathetic communicator.
This engaging and highly interactive program is perfect for leaders, teams, and customer-facing professionals looking to navigate workplace conflict with confidence and skill. Inspired by Karin Hurt and David Dye's latest book, Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers, the program equips participants with practical tools and strategies to handle tough conversations effectively.
Packed with actionable insights, real-world examples, and ready-to-use phrases, this program empowers you to foster collaboration, strengthen relationships, and transform challenging interactions into opportunities for growth. Join us to discover how to bring calm, clarity, and confidence to even the most difficult workplace situations.