Session Outline

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Coaching in the Moment: Bringing Out the Best in Others
with Dianna Anderson

Date: October 18, 2018
Session Time: 9:00 AM - 4:00 PM

Location Information:
Pacific Energy Center San Francisco
851 Howard St., San Francisco, CA 94103
Session Description
Coaching Moments® are all around us, but we may not recognize them. These opportunities to help others learn, grow and develop are hidden within the day-to-day interactions we commonly call "problems." Coaching in the Moment® is a highly interactive learning experience that enables participants to create coachable moments and use the elegantly simple Untying the Knot® approach to coaching conversations so that others can identify their own path forward. 

Dianna Anderson, MCC is the co-founder and CEO of Cylient, a professional services firm dedicated to integrating coaching-based leadership into the fabric of organizations to make change happen. Cylient has taught thousands of people -- in industries as varied as insurance, financial services, construction, manufacturing, consumer goods, pharmaceuticals, healthcare and higher education -- to make coaching a way of life. Dianna is a recognized thought leader in the area of coaching-based leadership who translates the insights she has gained from her experiences as a Master Certified Coach and organization change consultant into the creation of innovative learning experiences and initiatives that create lasting business value. Dianna co-authored Coaching that Counts, a widely recognized source for the business case on coaching in organizations. Dianna is one of the first graduates from Coach University and a founding member of the International Coach Federation. She twice served as the President of the Iowa Coaches Association. She taught coaching at the graduate level at Drake University. Dianna received her MBA from the Ivey School of Business in Canada.
Time Allocation - Topics
20% Untying the Knot® 
  • Recorded listening exercise to explore coaching 
  • Overview of Untying the Knot approach to coaching 
10% Creating Coachable Moments 
  • How to recognize opportunities for coaching; exercise 
  • Turning coaching opportunities into coachable moments 
10%  Identifying Knots 
  • Recognizing the types of things that get people stuck 
  • Exercise to identify “knots” in coaching situations 
10%Insightful Questions 
  • Using questions to create insight; exercise 
  • How to determine when insight is created 
10%Tuning into the Conversation 
  • Recorded listening exercise; what to listen for in coaching conversations 
  • How to shift your listening to find what’s stuck 
20%Listening to Appreciate Worldviews 
  • Explore what a worldview is and why it matters in coaching 
  • Recorded listening exercise to appreciate worldviews 
  • Partner exercise to practice discerning worldviews in real life 
5% Meaningful Action 
  • Review what makes action meaningful 
  • Exercise to identify potential meaningful actions 
10% Coaching Practice
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Adaptability, Commitment, Communication, Developmental Perspective, Empathy, Initiative, Interpersonal Relations
Problem Identification, Evaluating Alternative Solutions, Developing Specific Plans, Generate and Obtain Plan Support
Delegation, Guidance

Introductory    Intermediate    Advanced
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