THE COURAGE TO CONFRONT: PROBLEM SOLVING IN THE FACE OF CONFLICT
with Dr. Scott Allen
May 20, 2020, 9:00 AM - 4:00 PM
$475 (US) per person

Forest Hills Country Club
36 Forest Club Dr., Chesterfield, MO 63005
(636) 227-5030

REGISTER »
Book by Dr. Scott Allen
Book by Dr. Scott Allen

THE COURAGE TO CONFRONT: PROBLEM SOLVING IN THE FACE OF CONFLICT

 
It takes courage to confront. This thought-provoking and interactive session will begin with a deep dive into emotional intelligence and why emotions are critical to your success. We also explore seven basic conflict management styles that each have a time and a place depending on your goals and objectives. We also discuss one model for navigating difficult conversations and generating innovative solutions for individuals, teams, and stakeholders.

DR. SCOTT ALLEN

 
Scott J. Allen, Ph.D., is the Standard ProductsóDr. James S. Reid Chair in Management at John Carroll University. Allen is an associate professor and teaches courses in leadership, management skills, and executive communication. In 2014 he was awarded the Wasmer Outstanding Teaching Award for his work in the classroom. Scott has published more than 50 book chapters and peer-reviewed journal articles.

TOPICS COVERED

 

Emotional Intelligence: A Deep Dive

  • Emotional Intelligence
  • Immunity to Change Activity

The Team! Diagnosing Difficult Behaviors

Seven Basic Conflict Management Styles
  • Compromising
  • Obviating
  • Nothing (Avoiding)
  • Forcing
  • Listening
  • Indulging
  • Collaborating
  • Talking/Gossip

Navigating Difficult Conversation

  • Communicate the behavior (Step 1)
  • Own your statement (Step 2)
  • Name the impact (Step 3)
  • Fully listen (Step 4)
  • Reflect and respond (Step 5)
  • Options moving forward (Step 6)
  • Negotiate solution (Step 7)
  • Thank you (Step 8)

Modeling/Coaching


GUIDE TO PARTICIPANT SELECTION

 
Executive
LIMITED APPLICABILITY
Senior Managers
A GOOD FIT IF THE LEVEL OF MATERIAL IS APPROPRIATE
Managers & Emerging Leaders
PRIMARY TARGET AUDIENCE


REGISTER

 
THE COURAGE TO CONFRONT: PROBLEM SOLVING IN THE FACE OF CONFLICT
with DR. SCOTT ALLEN

May 20, 2020, 9:00 AM - 4:00 PM
$475 (US) per person
Forest Hills Country Club
36 Forest Club Dr., Chesterfield, MO 63005
(636) 227-5030
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