POWERFUL TOOLS FOR HANDLING WORKPLACE CHALLENGES AND TOUGH CONVERSATIONS.
with Karin Hurt and David Dye
with Karin Hurt and David Dye
July 17, 2025, 11 AM - 2 PM Eastern Time
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
REGISTER »
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)
REGISTER »
/
/
POWERFUL TOOLS FOR HANDLING WORKPLACE CHALLENGES AND TOUGH CONVERSATIONS.
In a high-pressure environment, it's easy for a simple conversation to ignite into a full-blown conflict. But what if you could diffuse the tension before it escalates? Unlock the power of care-filled words to enhance your credibility, navigate sensitive topics, and establish your reputation as a highly skilled communicator.
This highly interactive program is based on Karin Hurt and David Dye's new book: Powerful Phrase for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers.
KARIN HURT AND DAVID DYE
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They're the CEO and President of Let's Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.
WHAT YOU WILL LEARN
- Master the art of de-escalation with "Powerful Phrases" that turn conflict into collaboration.
- Gain a deeper, researched-based understanding of the "conflict cocktails" that fuel today's workplace disputes and how to address them effectively.
- What to do when highly charged, sensitive topics (e.g. politics, different world views) emerge at work.
TOPICS COVERED
Why Your Voice Matters More Than Ever
- Conflict Cocktails: Insights From New Research on Workplace Conflict and Collaboration
- Good Conflict: How Productive Conflict Drives Innovation and Better Outcomes
- How to Start the Conversation You Might Rather Avoid
4 Dimensions of Productive Conflict
- Connection, Clarity, Curiosity, Commitment
- 12 G.O.A.T. Powerful Phrases to Navigate Tricky Conversations
How to De-Escalate Challenging Conversations
- Dealing with difficult people (even your boss)
- Navigating highly sensitive conversations
Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.
WHAT WE DO
IMS REGIONS