MASTERING TOUGH CONVERSATIONS: COMMUNICATE BEST WHEN IT MATTERS MOST
with Neil Staker
September 16, 2025
10 AM - 1 PM Central Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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MASTERING TOUGH CONVERSATIONS: COMMUNICATE BEST WHEN IT MATTERS MOST

 

The way we individually and collectively engage in difficult discussions significantly influences our outcomes and relationships. Unfortunately, we often falter precisely when it matters most. We might resort to avoidance, subtle hints, sarcasm, or venting, which ultimately leads to deteriorating relationships and unresolved issues. Conversely, individuals and teams that communicate effectively about challenging topics tend to be agile, productive, and fulfilled.

This program is both practical and engaging. You will discover why many common strategies fail in tough situations and gain valuable insights into what truly works. Numerous opportunities for practice will ensure that the skills you acquire translate into tangible improvements in your work environment. Fun, interactive, and highly engaging, this program leverages solid social science to make actionable changes.

NEIL STAKER

 
Neil Staker has a Masters of Organizational Behavior degree from BYU and a quarter of a century of experience in organizational development. Neil is known for his clear, approachable, and interactive speaking style. He has taught communication skills to thousands of people including leaders from American Express, Symantec, Cerner, UMB Financial, and Monsanto.

WHAT YOU WILL LEARN

 
  • Learn to communicate with others more clearly
  • Practice identifying signs of conflict and unproductive responses to conflict
  • Identify best practices for providing feedback in ways others embrace
  • Discover your communication strengths and weaknesses


TOPICS COVERED

 

Foundations of Effective Communication

  • Identify common communication pitfalls and why they fail in high-stakes situations.
  • Understand how clear, direct communication strengthens relationships and productivity.
  • Recognize your communication strengths and areas for improvement.

Navigating Conflict with Confidence

  • Spot early signs of conflict and unproductive responses before they escalate.
  • Learn strategies to address disagreements constructively rather than avoiding or escalating them.
  • Develop techniques to remain calm, focused, and solution-oriented in tough conversations.

Giving and Receiving Feedback Effectively

  • Provide feedback in ways that encourage action and reduce defensiveness.
  • Receive constructive criticism with an open mind and a growth mindset.
  • Use feedback as a tool to improve collaboration and strengthen relationships.

Putting It into Practice

  • Engage in interactive exercises to apply new skills in real-world scenarios.
  • Break ineffective communication habits and replace them with productive strategies.
  • Develop a personal action plan to enhance your communication in everyday situations.

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.