MANAGING WORKPLACE CONFLICT: WHAT TO SAY NEXT TO DE-STRESS THE WORKDAY AND GET MORE DONE
with Karin Hurt and David Dye
December 10, 2024, 11 AM - 2 PM Eastern Time
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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MANAGING WORKPLACE CONFLICT: WHAT TO SAY NEXT TO DE-STRESS THE WORKDAY AND GET MORE DONE

 

In a high-pressure environment, it's easy for a simple conversation to ignite into a full-blown conflict. But what if you could diffuse the tension before it escalates? Unlock the power of care-filled words to enhance your credibility, navigate sensitive topics, and establish your reputation as a highly skilled communicator.

This highly interactive program is based on Karin Hurt and David Dye's new book: Powerful Phrase for Dealing With Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers.

KARIN HURT AND DAVID DYE

 
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They're the CEO and President of Let's Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.

WHAT YOU WILL LEARN

 
  • Master the art of de-escalation with "Powerful Phrases" that turn conflict into collaboration.
  • Gain a deeper, researched-based understanding of the "conflict cocktails" that fuel today's workplace disputes and how to address them effectively.
  • What to do when highly charged, sensitive topics (e.g. politics, different world views) emerge at work.


TOPICS COVERED

 

Why Your Voice Matters More Than Ever

  • Conflict Cocktails: Insights From New Research on Workplace Conflict and Collaboration
  • Good Conflict: How Productive Conflict Drives Innovation and Better Outcomes
  • How to Start the Conversation You Might Rather Avoid

4 Dimensions of Productive Conflict

  • Connection, Clarity, Curiosity, Commitment
  • 12 G.O.A.T. Powerful Phrases to Navigate Tricky Conversations

How to De-Escalate Challenging Conversations

  • Dealing with difficult people (even your boss)
  • Navigating highly sensitive conversations

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
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