with Deborah Grayson Riegel
April 13, 2023
11 AM - 2 PM Eastern Time
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person

Book by Deborah Grayson Riegel
Book by Deborah Grayson Riegel



Being a successful leader requires having conversations that are difficult, not to mention important, awkward, tricky, meaningful, and powerful. This program will provide you with proven strategies to excel at the top three communication challenges leaders face every day. Learn how to:

  • Build a culture of trust to boost productivity, collaboration, retention, and job satisfaction
  • Navigate conflict and tricky conversations effectively
  • Deliver challenging feedback with confidence, candor and grace

Deborah gives leaders simple, direct ways to see conflict and resistance as opportunities for communication and growth. Participants will develop the skills required to prepare for and have difficult conversations, manage different perspectives, identify and reduce resistance, and create shared solutions with greater confidence and speed.



Deborah Grayson Reigel has been teaching and coaching on communication and presentation skills for over three decades, across industries and around the world, including Fortune 50 companies, small but mighty start-ups, mission-driven nonprofit organizations, government agencies, and Ivy League academic institutions. She also teaches Management Communication at the Wharton School of The University of Pennsylvania, and partners with both Columbia Business School and Duke Corporate Education as a speaker and coach for their custom leadership development programs.

As a regular columnist on leadership and communication for Harvard Business Review ,Inc. and Psychology Today, she focuses on sharing practical, research-based approaches to common workplace challenges, ranging from how to handle a presentation to a difficult boss to how to absorb challenging feedback without being defensive or dramatic. She has also been a featured expert and a contributor The New York Times, Oprah Magazine, Forbes, Fast Company, Bloomberg BusinessWeek, Fox Business Network, and American Express OPEN Small Business Forum.



  • How to successfully navigate conflict and difficult conversations
  • Proven ways to give effective feedback
  • How to create a culture of trust to boost productivity and collaboration



Creating a Culture of Trust

  • Identify the behaviors and attitudes that inspire or erode trust (interpersonally and organizationally)
  • Develop a healthy "relationship bank account" with others
  • Repair relationships that have suffered a breach of trust

Navigating Conflict and Tricky Conversations

  • How to approach difficult conversations with skill and confidence
  • Difference between productive and unproductive conflict
  • Identify the root causes of common workplace conflicts
  • Effective language that can improve (almost) any conversation

Giving Effective Feedback

  • Discover ways to give feedback to your team members in a way that is most likely to be heard and received without defensiveness from them.

Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Program Level: Beginner/Intermediate
Advanced Preparation: None
Participants will earn 3.5 CPE credits or 3 PDC credits
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies, please contact our corporate office at 775.322.8222