HOW TO SUCCEED IN HIGH-STAKES, DIFFICULT AND CONSEQUENTIAL CONVERSATIONS
with Dr. Debbye Turner Bell
February 25, 2020, 9:00 AM - 4:00 PM
$475 (US) per person
Pacific Energy Center San Francisco
851 Howard St., San Francisco, CA 94103
415-973-2277

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Book by Dr. Debbye Turner Bell

HOW TO SUCCEED IN HIGH-STAKES, DIFFICULT AND CONSEQUENTIAL CONVERSATIONS

 
No one likes confrontation and conflict but they are inevitable in our professional and personal lives. The key to success in handling high stakes, difficult, and consequential conversations is understanding typical human behavior and your own behavioral tendencies. This session will give you tools to plan and have constructive conversations on difficult and high stakes topics. During the session, participants will practice techniques in de- escalating emotional confrontations, approaching negative topics in a positive manner, and responding appropriately to criticism and accusation through role-play, skills practice, and interactive discussion.
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Debbye was such a dynamic speaker, very engaging and easy to follow. She never lost my attention and gave very practical steps to communicating more effectively.
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DR. DEBBYE TURNER BELL

 

Dr. Debbye Turner Bell is a broadcast journalist, speaker, author, veterinarian and consultant. Her latest book is titled, Courageous Faith: A Lifelong Pursuit of Faith Over Fear.

For more than two decades, Dr. Turner Bell has addressed millions of people in audiences from the corporate, academic, and community service arenas. She has enjoyed a long career in broadcast journalism serving for 11 years as a staff correspondent for CBS News. She was also the Early Show's resident veterinarian and garnered an interview with President and Mrs. Bush at the White House, produced a vast body of work for CBS Sunday Morning, among other assignments, and is still an expert contributor to Animal Planet.

Dr. Turner Bell divides her time between speaking and teaching as well as serving on local, state and national boards. She received her Doctor of Veterinary Medicine degree from the University of Missouri-Columbia and a Bachelor of Science degree in Agriculture from Arkansas State University.


WHAT YOU WILL LEARN

 
  • SELF-ASSESSMENT OF HOW YOU HANDLE DIFFICULT SITUATIONS
  • Techniques in de-escalating emotional confrontations, approaching negative topics in a positive manner, and responding appropriately to criticism and accusation


TOPICS COVERED

 

What is a high stakes conversation

  • Self-assessment of how you handle difficult
    situations

Laying a foundation for success

  • Building rapport
  • Asking the right questions
  • Do your homework

Clarifying the real issue

  • Seek to understand
  • Finding a positive approach for a
    negative issue

Dialogue skills

  • Ways to start the conversation
  • Responding instead of reacting
  • Effective listening
  • Assessing and interpreting
    body language
  • Managing your emotions
  • How to handle criticism
  • Common mistake, pitfalls and landmines

What is a high stakes conversation

  • Self-assessment of how you handle difficult
    situations

GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
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