HOW MANAGERS USE ANALYTICS TO DRIVE EXCELLENCE
with Mark Graham Brown
September 17, 2019, 9:00 AM - 4:00 PM
$475 (US) per person

Jefferson Country Club
7271 Jefferson Meadows Drive, Blacklick, OH 43004
(614)-759-7500

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Book by Mark Graham Brown
Book by Mark Graham Brown

HOW MANAGERS USE ANALYTICS TO DRIVE EXCELLENCE

 
Many organizations today are drowning in data while thirsting for insights.  Being able to detect small problems and challenges - employee engagement, customer relationships, risk, innovation, and sustainability - before they escalate into bigger ones is a key requirement for managing organizational performance and success. Leading organizations are making use of social media data and predictive analytics to monitor and manage their future success. In this highly interactive workshop you will learn to hone your skills at identifying valid performance metrics linked to financial success for a wide variety of factors that are hard to quantify, such as corporate culture, intellectual capital, customer satisfaction, and marketing/sales. Using a series of case studies from service and manufacturing organizations, attendees will be able to critically evaluate their own organizationís metrics and approach to performance management and come away with many examples of creative measures and approaches used by todayís leading companies and non-profits.

MARK GRAHAM BROWN

 
Mark Graham Brown has spent the last 25 years consulting with organizations to help them improve performance. He is author of two best-selling books on balanced scorecards and planning: "Keeping Score - How to Design and Implement Organizational Scorecards" and "Winning Score: How to Design Organizational Scorecards." He is also coauthor of "Rx for Business: Troubleshooting Organizational Change Programs"and "Why TQM Fails and What to do About It."

TOPICS COVERED

 

Best and Worst Practices in Measuring and Managing Performance

  • Top 10 Stupid Measurement Mistakes
  • Building the foundation - vision, mission, goals, objectives
  • Real time performance data
  • One version of the truth
  • Words & numbers = business intelligence

Types of Metrics

  • Singlular, Formula, Indices/Analytics
  • Myths and Truth about Analytics 
  • Common Everyday Analytics 
  • Organizational Cholesterol - Developing predictive indicators

Measuring Important but Challenging Dimensions of Performance - Best Practices

  • Innovation
  • Risk
  • Human Capital
  • Supply Chain
  • Social Network/Customers
  • Sustainability
  • Culture

From Measurement to Management

  • Accountability
  • Level, Trend, Analysis, Action Plan
  • Ensuring Data Integrity

GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


REGISTER

 
HOW MANAGERS USE ANALYTICS TO DRIVE EXCELLENCE
with MARK GRAHAM BROWN

September 17, 2019, 9:00 AM - 4:00 PM
$475 (US) per person
Jefferson Country Club
7271 Jefferson Meadows Drive, Blacklick, OH 43004
(614)-759-7500
View Map »
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