HOW MANAGERS USE ANALYTICS TO DRIVE EXCELLENCE
Many organizations today are drowning in data while thirsting for insights. Being able to detect small problems and
challenges - employee engagement, customer relationships, risk, innovation, and sustainability - before they escalate into bigger ones is a key requirement for managing organizational performance and success. Leading organizations are making use of social media data and predictive analytics to monitor and manage their future success. In this highly interactive
workshop you will learn to hone your skills at identifying valid performance metrics linked to financial success for a wide variety of factors that are hard to quantify, such as corporate culture, intellectual capital, customer satisfaction, and marketing/sales. Using a series of case studies from service and manufacturing organizations, attendees will be able to critically evaluate their own organizationís metrics and approach to performance management and come away with many examples of creative measures and approaches used by todayís leading companies and non-profits.