with Dr. Iris Firstenberg
August 10, 2023
10 AM - 1 PM Central Time
$395 (US) per person

Book by Dr. Iris Firstenberg
Book by Dr. Iris Firstenberg



What innovative strategies help an organization anticipate and shape the future? How do we respond to emerging opportunities with flexibility and speed? Successful organizations operate on the edge of chaos and embrace risk, error, and ambiguity, while practicing strategies that reduce the need for doing, undoing, and redoing.

In this program, you will learn key strategies and practical tools to give you the adaptive capacity to work creatively with change and uncertainty. Using examples from teams and organizations that have applied these tools, this engaging and interactive program will discuss how to tap the human potential for creative thinking, from the inception of ideas to their transformation into practical business strategies and innovations. Participants will learn how effective leaders infuse all levels of the organization with the creative capacity to achieve extraordinary outcomes and emerge with practical methods for increasing innovative possibilities, decreasing uncertainty, and maintaining a strategic advantage in a constantly changing competitive business world.



Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at UCLA Anderson. She specializes in strategies for creative problem solving and innovative thinking. She also conducts programs on creativity and innovation for a wide cross-section of Fortune 500 organizations, including companies in aerospace, software, automotive, healthcare, entertainment, defense, telecommunications, energy, financial services, retail, and pharmaceuticals, as well as government agencies such as NASA.

Her latest book, Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future (John Wiley & Sons, 2014), provides a practical framework to help organizations navigate in a world of uncertainty. Dr. Firstenberg is the recipient of the 2002 UCLA Department of Psychology Faculty Distinguished Teaching Award and the 2011 UCLA Extension Distinguished Teaching Award.


  • Learn why skills and talent are only two pieces of a bigger puzzle
  • Discover how to better galvanize the team, and keep them motivated long-term
  • Connect to a purpose that inspires enthusiastic engagement
  • Conquer uncertainty, and develop a strategy for dealing with mistakes



Key leadership attributes for fostering creativity and innovation

  • Interactive, engaging class exercise to identify key leadership attributes for extraordinary outcomes

Bringing the future to the present

  • Reduce uncertainty and increase value by learning to visit the future and partner with the future

Balancing chaos and order

  • Foster deliberate chaos to recognize emerging opportunities and shorten cycle time

Adaptive planning

  • Attributes shared by agile organizations that can rapidly respond to the unfolding future in a world of complexity

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
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