HOW TO SUCCEED IN HIGH-STAKES, DIFFICULT AND CONSEQUENTIAL CONVERSATIONS
with Dr. Debbye Turner Bell
March 18, 2020, 9:00 AM - 4:00 PM
$475 (US) per person

Jefferson Country Club
7271 Jefferson Meadows Drive, Blacklick, OH 43004
(614)-759-7500

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HOW TO SUCCEED IN HIGH-STAKES, DIFFICULT AND CONSEQUENTIAL CONVERSATIONS

 
No one likes confrontation and conflict but they are inevitable in our professional and personal lives. The key to success in handling high stakes, difficult, and consequential conversations is understanding typical human behavior and your own behavioral tendencies. This session will give you tools to plan and have constructive conversations on difficult and high stakes topics. During the session, participants will practice techniques in de- escalating emotional confrontations, approaching negative topics in a positive manner, and responding appropriately to criticism and accusation through role-play, skills practice, and interactive discussion.
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Debbye was such a dynamic speaker, very engaging and easy to follow. She never lost my attention and gave very practical steps to communicating more effectively.
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DR. DEBBYE TURNER BELL

 
Dr. Debbye Turner Bell is a veterinarian, journalist, minister, motivational speaker, wife, and mother. For three years, she served as the lead U.S. news anchor for Arise News, a global cable news network. She hosted a daily evening news broadcast called “Arise America”. Currently, she can be seen as an expert contributor to the show DOGS 101 on Animal Planet. For 11 years, Turner Bell enjoyed her role in broadcast journalism as a staff correspondent for CBS News starting in 2001. She covered a variety of subjects, and was from time to time called upon to cover breaking and developing news. Turner Bell was dubbed The Early Show's resident veterinarian sharing a wealth of advice about quality pet care. In 2002, Debbye garnered an interview with President & Mrs. Bush at the White House for a Pet Planet segment about the first family’s pets. Periodically she reported for the CBS Evening News. And she provided an in-depth look at the working dogs of the federal agency, Alcohol, Tobacco, and Firearms (ATF) for CBS Sunday Morning. Turner Bell hosted a prime time television magazine program called "48 Hours on WE." Prior to joining CBS, she co-hosted a local television magazine program called "Show Me St. Louis."

TOPICS COVERED

 

What is a high stakes conversation

  • Self-assessment of how you handle difficult
    situations

Laying a foundation for success

  • Building rapport
  • Asking the right questions
  • Do your homework

Clarifying the real issue

  • Seek to understand
  • Finding a positive approach for a
    negative issue

Dialogue skills

  • Ways to start the conversation
  • Responding instead of reacting
  • Effective listening
  • Assessing and interpreting
    body language
  • Managing your emotions
  • How to handle criticism
  • Common mistake, pitfalls and landmines

What is a high stakes conversation

  • Self-assessment of how you handle difficult
    situations

GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


REGISTER

 
HOW TO SUCCEED IN HIGH-STAKES, DIFFICULT AND CONSEQUENTIAL CONVERSATIONS
with DR. DEBBYE TURNER BELL

March 18, 2020, 9:00 AM - 4:00 PM
$475 (US) per person
Jefferson Country Club
7271 Jefferson Meadows Drive, Blacklick, OH 43004
(614)-759-7500
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