with Margaret Morford
11 AM - 2 PM Eastern Time
$395 (US) per person
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DIFFICULT CONVERSATIONS: A MANAGER'S GUIDE TO THE TOUGHEST WORKPLACE AND EMPLOYEE CHALLENGES
Based on Margaret Morford's acclaimed book, Managerial Courage: Having the Heart of a Lion, this transformative program empowers current and aspiring managers to embrace the essence of courageous leadership. With insights rooted in Margaret's extensive experience as a Chief Human Resources Officer, participants are introduced to the nuances of effective, courageous leadership best practices.
By the end of the program, participants will be well-equipped to navigate the intricacies of modern-day management, championing change and inspiring teams with unwavering conviction.
MARGARET MORFORD
Margaret Morford has worked as an attorney, specializing in employment law and has been the Vice President of Human Resources for three large companies. She is often quoted as a business expert in newspapers and magazines across the country, including Wall Street Journal, New York Times, Chicago Tribune and USA Today. She is also the author of two best-selling business books, Management Courage - Having the Heart of a Lion and The Hidden Language of Business - Workplace Politics, Power & Influence.
WHAT YOU WILL LEARN
- Five principles of management courage
- Best practices and tips for having courageous conversations
- Framework to evaluate your current management courage
- Proven ways to instill management courage in your day-to-day activities
TOPICS COVERED
COURAGE AS A LEADER
- Defining Management Courage
- Understanding the Three Principles of Management Courage
- Evaluating your current Management Courage
INTERPERSONAL STRATEGIES AND TOOLS
- Adjusting your communication to the person with whom you are dealing
- Going beyond the facts to get better outcomes
- Verbal scripts for tough business conversation
COURAGEOUS CONVERSATIONS
- Addressing the employee that is not currently promotable
- Dealing with the employee that is constantly critical and negative of everything you do
- Handling employee mistakes without destroying morale
Prerequisites: None
Advanced Preparation: None
Participants will earn 3.5 CPE credits or 3 PDC credits
