DIFFICULT CONVERSATIONS: A MANAGER'S GUIDE TO THE TOUGHEST WORKPLACE AND EMPLOYEE CHALLENGES
with Margaret Morford
May 25, 2023
10 AM - 1 PM Central Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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Book by Margaret Morford
Book by Margaret Morford

DIFFICULT CONVERSATIONS: A MANAGER'S GUIDE TO THE TOUGHEST WORKPLACE AND EMPLOYEE CHALLENGES

 
This program is based on Margaret's book, "Management Courage: Having the Heart of a Lion". With years of experience as a Chief Human Resources Officer, Margaret Morford has created this unique course which teaches three essential skills that every manager needs to succeed. Learn proven strategies to tackle the most challenging workplace and employee issues.

MARGARET MORFORD

 

Margaret Morford has worked as an attorney, specializing in employment law and has been the Vice President of Human Resources for three large companies. She is often quoted as a business expert in newspapers and magazines across the country, including Wall Street Journal, New York Times, Chicago Tribune and USA Today. She is also the author of two best-selling business books, Management Courage - Having the Heart of a Lion and The Hidden Language of Business - Workplace Politics, Power & Influence.


WHAT YOU WILL LEARN

 
  • UNDERSTANDING THE FIVE PRINCIPLES OF MANAGEMENT COURAGE
  • INTERPERSONAL STRATEGIES AND TOOLS
  • COURAGEOUS CONVERSATIONS SUCH AS ADDRESSING THE EMPLOYEE THAT IS NOT CURRENTLY PROMOTABLE
  • TO EVALUATE YOUR CURRENT MANAGEMENT COURAGE
  • INSTILLING MANAGEMENT COURAGE IN YOUR DAY-TO-DAY ACTIVITIES


TOPICS COVERED

 

COURAGE AS A LEADER

  • Defining Management Courage
  • Understanding the Three Principles of Management Courage
  • Evaluating your current Management Courage

INTERPERSONAL STRATEGIES AND TOOLS

  • Adjusting your communication to the person with whom you are dealing
  • Going beyond the facts to get better outcomes
  • Verbal scripts for tough business conversation

COURAGEOUS CONVERSATIONS

  • Addressing the employee that is not currently promotable
  • Dealing with the employee that is constantly critical and negative of everything you do
  • Handling employee mistakes without destroying morale

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
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