DEALING WITH DIFFICULT PEOPLE: HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST
with Dr. Rick Kirschner
April 22, 2020, 9:00 AM - 4:00 PM
$475 (US) per person
Pacific Energy Center San Francisco
851 Howard St., San Francisco, CA 94103
415-973-2277

REGISTER »
Book by Dr. Rick Kirschner
Book by Dr. Rick Kirschner

DEALING WITH DIFFICULT PEOPLE: HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST

 
Dealing with people at their worst is something we all do everyday, but that doesn't make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what's wrong to doing what is right. You will learn how to deal better with difficult co-workers, superiors, subordinates, clients, and vendors.
quote start
One of the best IMS sessions I have attended. Dr. Kirschner provides practical techniques for dealing with the difficult people in your life - both at work and at home.
quote end

DR. RICK KIRSCHNER

 
Dr. Rick Kirschner is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, "Dealing With People You Can`t Stand: How To Bring Out The Best In People At Their Worst", "Life By Design" and "Love Thy Customer".

WHAT YOU WILL LEARN

 
  • THE TEN MOST UNWANTED TYPES OF BEHAVIOR
  • SPECIFIC STRATEGIES AND GOALS FOR DEALING WITH THE TEN MOST DIFFICULT HUMAN BEHAVIORS
  • TOOLS AND TECHNIQUES FOR DEALING WITH THE TANK, SNIPER, KNOW IT ALL, THINK THEY KNOW IT ALL, GRENADE, YES PERSON, MAYBE PERSON, WHINER, NO PERSON, AND NOTHING PERSON.


TOPICS COVERED

 

Overview

  • Defining terms: The ten most unwanted types of behavior

Stress and stability

  • Mental fundamentals
  • Mechanism of sanity, mechanism of stress
  • Elements of effectiveness
  • Attitude adjustments

Essential communication skills

  • Blending
  • Listening
  • Speaking to be understood

The lens of understanding

  • Understand pushy, negative, vague and disruptive people

Strategies for taking charge

  • Dealing with the tank, sniper, know it all, think they know it all, grenade, yes person, maybe person, whiner, no person, and nothing person.

GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.