DEALING WITH DIFFICULT PEOPLE: BRINGING OUT THE BEST IN OTHERS
with Dr. Rick Brinkman
May 21, 2024, 11 AM - 2 PM Eastern Time
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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Book by Dr. Rick Brinkman
Book by Dr. Rick Brinkman

DEALING WITH DIFFICULT PEOPLE: BRINGING OUT THE BEST IN OTHERS

 

This program is based on the best selling McGraw-Hill book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner, which has been translated into 25 languages. Dr. Brinkman says, "Communication is like a phone number, you need all the correct digits and in the right order."

Dr. Brinkman will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people. His Conscious Communication® approach is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service. 

The practical skills in this program will immediately transform behaviors that used to strain all relationships, both business and personal!  And participants will experience Dr. Brinkman's unique blend of education and entertainment through his captivating storytelling style.

DR. RICK BRINKMAN

 

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which help organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results.

This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs. Dr. Brinkman is also the author of multiple books, including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages. He has co-authored Life by Design and Dealing With Relatives You Can't Stand, also published by McGraw-Hill. He is the sole author of Dealing with Meetings You Can't Stand: Meet Less and Do More

Dr. Brinkman is frequently interviewed by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients include LucasFilm, IBM, Intel, the US Navy at Pearl Harbor, the City of Decatur, the City of Leicester in England, Petronas, the National Oil Company of Malaysia, Ford, the US Army, FAA and the Red Cross.


WHAT YOU WILL LEARN

 
  • Specific strategies for dealing with the ten most difficult human behaviors.
  • Practical ways to change how you communicate and become a more powerful communicator.
  • How to avoid problem behaviors before they start.


TOPICS COVERED

 

Understanding human behavior

  • What motivates people to act the way they do

How to Avoid problem behaviors before they start

Specific strategies and goals for dealing with the ten most difficult behaviors 

  • Whining, negativity, tantrums, attacks, 'yes' behavior, 'maybe' behavior, 'nothing' behavior, know-it-all behavior, think-they-know-it-all behavior and sniping.

Ways to Change your attitude to become a more influential communicator


Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
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For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.