This program is based on the best selling McGraw-Hill book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner, which has been translated into 25 languages. Dr. Brinkman says, "Communication is like a phone number, you need all the correct digits and in the right order."
Dr. Brinkman will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people. He teaches Conscious Communication® which is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service.
The examples and practical skills in this program will immediately transform behaviors that used to strain all relationships, both business and personal! It will even include special contexts like email communications, the phone and meetings (both in person and virtual). And with Dr. Brinkman's trademark Educating through Entertainment style of standup comedy and story telling you will have fun doing it.
Rick was great! The topic and material was interesting and extremely relevant for all leaders!
Dr. Richard Brinkman is the developer of Conscious Communication® program and is author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.
He has co-authored Life by Design and Dealing With Relatives, also published by McGraw-Hill. He is the sole author of Dealing with Meetings You Can't Stand: Meet Less and Do More. He is the co-author of the McGraw-Hill book Love Thy Customer and the developer of the Conscious Communication University online course with 7 hours of entertaining video and interaction.
He is frequently used by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients have included: LucasFilm, IBM, Intel, US Navy at Pearl Harbor, the City of Decatur, the City of Leicester in England, Petronas the National Oil Company of Malaysia, Ford, US Army, FAA, Red Cross, and more.
Understanding human behavior
Avoid problem behaviors before they start
Specific strategies and goals for dealing with the ten most difficult human behaviors
Changing your attitude in order to become a more powerful communicator