Dealing with people at their worst is something we all do everyday, but that doesn’t make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what’s wrong to doing what is right. You will learn how to deal better with difficult co-workers, superiors, subordinates, clients, and vendors.