DEALING WITH DIFFICULT PEOPLE: HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST
with Dr. Rick Kirschner
April 22, 2020, 9:00 AM - 4:00 PM
$475 (US) per person

Pacific Energy Center San Francisco
851 Howard St., San Francisco, CA 94103
415-973-2277

REGISTER »
Book by Dr. Rick Kirschner
Book by Dr. Rick Kirschner

DEALING WITH DIFFICULT PEOPLE: HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST

 
Dealing with people at their worst is something we all do everyday, but that doesn’t make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what’s wrong to doing what is right. You will learn how to deal better with difficult co-workers, superiors, subordinates, clients, and vendors.

DR. RICK KIRSCHNER

 
Dr. Rick Kirschner is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, "Dealing With People You Can`t Stand: How To Bring Out The Best In People At Their Worst", "Life By Design" and "Love Thy Customer".

TOPICS COVERED

 

Overview

  • Defining terms: The ten most unwanted types of behavior

Stress and stability

  • Mental fundamentals
  • Mechanism of sanity, mechanism of stress
  • Elements of effectiveness
  • Attitude adjustments

Essential communication skills

  • Blending
  • Listening
  • Speaking to be understood

The lens of understanding

  • Understand pushy, negative, vague and disruptive people

Strategies for taking charge

  • Dealing with the tank, sniper, know it all, think they know it all, grenade, yes person, maybe person, whiner, no person, and nothing person.

GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


REGISTER

 
DEALING WITH DIFFICULT PEOPLE: HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST
with DR. RICK KIRSCHNER

April 22, 2020, 9:00 AM - 4:00 PM
$475 (US) per person
Pacific Energy Center San Francisco
851 Howard St., San Francisco, CA 94103
415-973-2277
View Map »
WHO WE ARE
IMS CORPORATE OFFICE
201 W LIBERTY ST # 100
RENO, NV 89501
PHONE: (775) 322-8222
FAX: (775) 322-8322