Whether people want more government or less government, everyone wants efficient government.
Based on research covering five countries and 77 government organizations, Alan Robinson's new book shows how the predominant private-sector approaches to improvement don't work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied have attained levels of efficiency that rival the best companies anywhere.
This exciting new approach will help managers at any level to transform their corner of government.