When employees are promoted to managerial positions based on their performance in their current roles, they may need more support and preparation to lead and manage others effectively. Success in this role requires a critical set of skills, including performance management, motivation, team development, communication, delegation, and priority management. It's important for managers to develop these skills to ensure the productivity of the people they supervise.
This program focuses on equipping managers with the knowledge and tools they need to effectively manage people and increase productivity in their areas of responsibility. Participants will explore basic managerial concepts, discuss common situations and challenges, and learn how to apply specific strategies and tools to successfully manage people.
Dr. Ellen Burts-Cooper has spent over two decades providing personal and professional development training, coaching, and consultation. She has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, Cleveland Jewish News, Cleveland.com, and Crain's Cleveland Business.
She is also the author of two books aMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilience and Canine Instinct: A Guide to Survival and Advancement in Corporate America. Previously, Ellen was a Senior Vice President and Senior Director of Operational Excellence, IT Performance Management, and Governance for PNC Financial Services. Before the financial services industry, Ellen worked in the electronics industry, leading global teams in several functions at 3M Company.
She earned a BS in chemistry from Stillman College in Tuscaloosa, AL, her Ph.D. in organic/polymer chemistry from Virginia Tech in Blacksburg, VA, her MBA from the University of Minnesota, Carlson School of Business, and her Lean Six Sigma Master Black Belt certification from 3M Company.
Manage self and team through leadership techniques
Convey the most critical information through effective communication and meeting management
Empower through effective delegation
Provide tools for proper project execution
Ensure accountability by monitoring progress through metrics