STRAIGHT TALK: USING CANDOR AND CONSTRUCTIVE CONFRONTATION TO IMPROVE RESULTS
with Dr. Rick Brandon
June 12, 2018, 9:00 AM - 4:00 PM
$425 (US) per person
The Country Club of Roswell
2500 Club Springs Dr, Roswell GA 30076-3738
(770) 475-7800

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Book by Dr. Rick Brandon
Book by Dr. Rick Brandon

STRAIGHT TALK: USING CANDOR AND CONSTRUCTIVE CONFRONTATION TO IMPROVE RESULTS

 
Candor and accountability form the basis of a productive working relationship, but many leaders mistake performance expectations for performance agreements, fail to "get real" about the victim mentality and blame games poisoning their organizations, and shy away from confronting people to hold them accountable for execution. This practical seminar develops skills for planning, leading, and following up on Candor Conversations about expectations and agreements. We tackle both the smoother, preventive discussions around clear upfront Agreements, as well as the most stressful of work discussions - Constructive Confrontations. We`ll provide antidotes for someone repeatedly breaking an agreement - instead of giving up, blowing up at the person, or burying the issue. Finally, we`ll explore two mindsets - Accountability versus Victimhood - along with how you can present this module to your back-home team to impact execution and ownership.
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VERY USEFUL CONTENT, DEFINITELY OUTSIDE MY COMFORT ZONE BUT SOMETHING I NEED TO WORK ON. I ENJOYED THE SEMINAR GREATLY.
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DR. RICK BRANDON

 
Dr. Rick Brandon is the founder and president of the internationally respected training firm Brandon Partners. He has devoted 30+ years to designing and delivering leadership and professional development workshops on interpersonal savvy and organizational savvy. Dr. Brandon has taught for scores of Fortune 500 companies and others, helping hundreds of thousands to improve their results and work relationships by increasing the candor, clarity, and impact of their communication. His new book, Straight Talk: Influence Skills for Collaboration and Commitment (Matt Holt Books, 2022) is the optional course text. His first book, Survival of the Savvy: High-Integrity Political Tactics for Career and Company Success (Free Press), was a Wall Street Journal bestseller and was called "the pre-eminent book on organizational and political savvy" by Robert Eichinger, creator of Lominger's FYI: For Your Improvement.

WHAT YOU WILL LEARN

 
  • IDENTIFY REASONS PEOPLE DON ™T DELIVER AND SOLUTIONS IN TODAY ™S SKILLS SETS
  • A SYSTEMATIC MAP, MODEL, AND SKILLS FOR FORGING ACTUAL AGREEMENTS ABOUT ROLES AND RESPONSIBILITIES, OUTPUTS, AND MISSION-CRITICAL BEHAVIORAL NORMS


TOPICS COVERED

 

Business drivers and rationale for increasing candor and accountability

  • Costs of bailing out (the Price of "Nice") or bruising (the Price of "Nasty")
  • Personal case for "living out loud" and authentically in work conversations
  • Tracing reasons people don't deliver and solutions in today's skill sets
Achieving clear, commitment-oriented performance with Agreement Discussions
  • A systematic map, model, and skills for forging actual agreements about roles and responsibilities, outputs, and mission-critical behavioral norms
  • Following up Candor-driven Agreements with Reminders and Recognition
Stating your needs when confronting for candor and accountability
  • Tracing the required history of any Candor-driven Confrontation • A clear, foolproof message format for confronting broken commitments
Confrontation skills for navigating through people's predictable defensiveness
  • Understanding the true nature of defensiveness
  • How to defuse defensiveness and maintain conversational control and focus
  • Handling difficult reactions (e.g. silence, screaming, threats, mocking, or etc.)
Gaining true versus "soft" commitments
  • Recognizing slippery "tomato seed" offers to recommit
  • Maintaining a positive relationship while rejecting unacceptable solutions
Inviting a mindset of accountability and ownership
  • Understanding research-based results of accountability versus victimhood
  • Experiencing an attitude-shifting module you can share with your team

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
If your organization needs information for whitelisting Zoom you can find it by clicking here.
For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.