with Margaret Morford
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
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DIFFICULT CONVERSATIONS: A MANAGERS GUIDE TO THE TOUGHEST WORKPLACE AND EMPLOYEE CHALLENGES
This program teaches essential skills that every manager needs to succeed.
- Learn proven strategies for having courageous conversations to tackle the most challenging workplace and employee issues.
- Discover how to address performance problems and provide feedback with candor and grace.
- Become comfortable having difficult conversations 'in the moment' so that minor issues are addressed quickly and don't become significant issues saved for annual reviews.
This will be a fun and interactive program designed to help successful managers become even better. With years of experience as a VP of HR, Margaret Morford has no shortage of real-world examples to use in her seminar (she guarantees many will sound familiar to you!).
MARGARET MORFORD
Margaret Morford has worked as an attorney, specializing in employment law and has been the Vice President of Human Resources for three large companies. She is often quoted as a business expert in newspapers and magazines across the country, including Wall Street Journal, New York Times, Chicago Tribune and USA Today. She is also the author of two best-selling business books, Management Courage - Having the Heart of a Lion and The Hidden Language of Business - Workplace Politics, Power & Influence.
WHAT YOU WILL LEARN
- Five principles of management courage
- Best practices and tips for having courageous conversations
- Framework to evaluate your current management courage
- Proven ways to instill management courage in your day-to-day activities
TOPICS COVERED
COURAGE AS A LEADER
- Defining Management Courage
- Understanding the Three Principles of Management Courage
- Evaluating your current Management Courage
INTERPERSONAL STRATEGIES AND TOOLS
- Adjusting your communication to the person with whom you are dealing
- Going beyond the facts to get better outcomes
- Verbal scripts for tough business conversation
COURAGEOUS CONVERSATIONS
- Addressing the employee that is not currently promotable
- Dealing with the employee that is constantly critical and negative of everything you do
- Handling employee mistakes without destroying morale
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
