Conflict is a daily reality in life and work - whether or not we call it "conflict." Different people have different wants and needs, providing the seeds for conflict.

When in conflict, we often want to fast-forward to resolution. The problem is, we get so hung up on how conflict is being handled that it's often hard to get to what is behind the conflict. We need to get better at noticing how we react negatively to others' conflict styles, so that we can more readily de-escalate conflict, and get on with addressing the underlying issues.

In this highly interactive program, Dr. Patent introduces four "intercultural conflict styles": different approaches that we take to conflict, which are shaped by the cultures that we belong to, and by our individuality.

After identifying your own conflict style, you'll work in small groups with others who share your style, and then give the rest of us some advice on what to do (and what not to do) when in conflict with you. Then, we'll work in pairs actually practicing de-escalators, so that you're ready to use them when you need them.

You'll emerge with a whole new kind of awareness and skill set that will have you ready the next time you find yourself in conflict with someone.