Session Outline

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Courageous Coaching: How Leaders Turn Difficult Conversations into Breakthroughs
with Dr. Marcia Reynolds

Date: June 12, 2018
Session Time: 9:00 AM - 4:00 PM

Location Information:
Brookside Golf Club
1133 Rosemont Avenue, Pasadena, CA 91103
(626) 585-3594
Session Description
Leaders often face the challenge of helping employees see things differently. Helping others see their blind spots, gaps in logic, and barriers to change means you have to challenge how they think. You can’t tell them to think differently and expect results. You have to listen in a specific way to know what questions to ask that will breakthrough their mental frames. If done the right way, there is a moment in the conversation that changes everything. The employee sees their blind spots and what they are capable of doing and being more than they thought before. He or she always remembers the leader who had the courage to help them see. This powerful session will help leaders create breakthrough moments in their performance and development conversations, opening the minds of the people they work with.

Dr. Marcia Reynolds works with clients around the world who seek to develop effective leaders. She understands organizational cultures, what blocks communication and innovation, and what is needed to bring people together for better results. She has coached leaders, taught leadership and coaching classes, and spoken at conferences in 34 countries. She has 33 years of experience in organizational training and development, with 18 years as an executive coach. In her last corporate position, Marcia’s greatest success story came as a result of designing the employee development program for a semiconductor manufacturing company facing bankruptcy. Working with the executive staff, the company turned around and became top performing IPO in the United States in 1993. Marcia focused on shifting leaders to engage in more two-way communications and empowering cross-functional teams to become the heart of the organization. Excerpts from her books have appeared in many places including Harvard Management Review, Employment Relations Today,,, Psychology Today and numerous business publication in Europe and Asia, and she has appeared on ABC World News. Her newest book, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs, hit #2 on the hot new releases on Amazon two months before it was released.  Marcia was the 5th global president of the International Coach Federation and one of the first 25 people in the world to earn the Master Certified Coach designation. Her doctoral degree is in organizational psychology with a research focus on high-achievers in today’s corporations. She holds two masters degrees in education and communications.
Time Allocation - Topics

15% The coach approach to leadership

  • The difference between coaching and mentoring and when to use each approach
  • How humans learn new behaviors
  • Why using an inquiry-based approach is effective in changing minds and behavior
25% Three levels of listening
  • Transactional versus transformational leadership
  • Shifting your listening positions to hear beyond the words
  • Using mirroring and powerful questions to shift someone’s perspective
25% The Courageous Coaching Model
  • A guideline for the coaching conversation
  • Practice deep listening to facilitate growth
  • Performance versus development conversations
25% Giving feedback
  • Steps for starting the conversation with feedback
  • Shifting the conversation from problems to possibilities
  • Handling resistance
10% Creating a coaching culture
  • Cultivate an environment where coaching is a mindset instead of a tool
  • Creating your personal development plan to embed your skills
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Adaptability, Communication, Developmental Perspective, Empathy, Interpersonal Relations, Emotional Intelligence
Decision Making, Use of Authority, Delegation
Problem Identification

Introductory    Intermediate    Advanced
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