THE COURAGE TO CONFRONT: PROBLEM SOLVING IN THE FACE OF CONFLICT
with Dr. Scott Allen
April 11, 2019, 9:00 AM - 4:00 PM
$475 (US) per person
College Park Marriott Hotel & Conference Center
3501 University Blvd E, Hyattsville, MD 20783
(301) 985-7300

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Book by Dr. Scott Allen
Book by Dr. Scott Allen

THE COURAGE TO CONFRONT: PROBLEM SOLVING IN THE FACE OF CONFLICT

 
It takes courage to confront. This thought-provoking and interactive session will begin with a deep dive into emotional intelligence and why emotions are critical to your success. We also explore seven basic conflict management styles that each have a time and a place depending on your goals and objectives. We also discuss one model for navigating difficult conversations and generating innovative solutions for individuals, teams, and stakeholders.
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Great content! So needed in today's business environment.
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DR. SCOTT ALLEN

 
Scott J. Allen, Ph.D., is the Standard Products-Dr. James S. Reid Chair in Management at John Carroll University. Allen is an associate professor and teaches courses in leadership, management skills, and executive communication. In 2014 he was awarded the Wasmer Outstanding Teaching Award for his work in the classroom. Scott has published more than 50 book chapters and peer-reviewed journal articles. His most recent project is a leadership textbook - Discovering Leadership: Designing Your Success (2019). In addition to writing and speaking, Scott consults, facilitates workshops, and leads retreats across industries. Engagements include: Lubrizol, Key Bank, Federal Reserve Bank of Cleveland, Sherwin Williams, Progressive, Vocon, Forest City, NASA-Glenn, Cleveland Clinic, Medical Mutual, Leadership Cleveland, YWCA of Cleveland, and Cleveland Orchestra. Scott is the chair and co-founder of the Collegiate Leadership Competition and has served on the board of the International Leadership Association, Association of Leadership Educators, and OBTS Teaching Society for Management Educators.

WHAT YOU WILL LEARN

 
  • 7 basic conflict management styles
  • Model for navigating difficult conversations and generating innovative solutions


TOPICS COVERED

 

Emotional Intelligence: A Deep Dive

  • Emotional Intelligence
  • Immunity to Change Activity

The Team! Diagnosing Difficult Behaviors

Seven Basic Conflict Management Styles
  • Compromising
  • Obviating
  • Nothing (Avoiding)
  • Forcing
  • Listening
  • Indulging
  • Collaborating
  • Talking/Gossip

Navigating Difficult Conversation

  • Communicate the behavior (Step 1)
  • Own your statement (Step 2)
  • Name the impact (Step 3)
  • Fully listen (Step 4)
  • Reflect and respond (Step 5)
  • Options moving forward (Step 6)
  • Negotiate solution (Step 7)
  • Thank you (Step 8)

Modeling/Coaching


GUIDE TO PARTICIPANT SELECTION

 
Senior Leaders
APPLICABLE IF IT MATCHES A DEVELOPMENT NEED
Mid-Level-Leaders
PRIMARY TARGET AUDIENCE
Emerging Leaders and Functional Experts
PRIMARY TARGET AUDIENCE


Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
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For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.