Session Outline

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Proven Communication Techniques that Enhance Performance
with Ms Shari Harley

Date: March 28, 2017
Session Time: 9:00 AM - 4:00 PM

Location Information:
Federal Reserve Plaza
600 Atlantic Avenue Boston, MA
(617) 973-3000
Session Description
Many of us remain passive against broken, indirect communication habits or lack confidence in our business communication skills, hoping that things will miraculously improve—but they won’t. Not without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly with you when projects and tasks go awry? Communication is at the heart of building successful and candid business relationships. Learn how to improve your business communication skills from one of the leading authorities, who shares insight and techniques from her award winning book “How to Say Anything to Anyone”. You’ll learn how to, ask for what you want at work, improve all working/business relationships, reduce the gossip and drama in your office, tell people when you’re frustrated in a way that resonates, take action on your ideas and feelings, determine what’s important to management, get honest feedback from co-workers so you know your reputation. Improving your business communication skills will positively influence your office relationships, but more so help you attain the level of career success you’ve always strived for. This new IMS program is interactive, fun, relevant and packed with immediately applicable tools and techniques and directed at professionals that strive to work, live and play well with others.
 
Biography

Shari Harley, MA and Certified Speaking Professional (CSP) is the founder and president of Candid Culture an international training and consulting firm bringing candor back to the work place, creating a safe haven for employees, managers, and clients to speak honestly. Candid Culture helps corporations, associations, government agencies, schools, and not-for-profits get and keep the right customers and employees by creating better business relationships.
 
Time Allocation - Topics
25%         Create a more candid culture in which employees at all levels feel more comfortable speaking freely.
  • Establish trusting relationships so people want to work with you and feedback discussions are easier and possible. 
35%         Create smooth working relationships at all levels in which employees know what is expected of them and can perform at their personal best.
  • Set expectations with employees, colleagues and direct supervisors, so everyone`s expectations are clear. 
25%         Give feedback that others can hear and act upon
  • Get an eight-step feedback formula that is quick and simple to use. 
  • Feedback conversations will be fast, focused, and almost painless. 
15%         Receive more feedback enabling you to manage your business relationships and career.
Guide to Participant Selection
APPLICABILITY:
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
DepartmentAdminDistribEngrFincH.R.LegalMktngITOprPlngPchsgR&DSales
Senior Executive
(Pres, Exec & Sr VP)
3333333333333
Executive
(VP & Gen'l Mgr)
3322232332222
Senior Managers
(Div & Reg. Mgrs)
3311212112211
Middle Managers
& Superintendents
1111111111111
Focus
Primary -- LEADERSHIP DEVELOPMENT:
Executive Development, Communicating with Influence, Effective Presentations
Secondary -- PLANNING/ORGANIZING:
Evaluating Alternative Solutions, Developing Specific Plans
Tertiary -- EXECUTING/CONTROLLING/EVALUATING:
Direction
Level

Introductory    Intermediate    Advanced
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