Dr. Jackson Nickerson is the Frahm Family Professor of Organization and Strategy at Washington University in St. Louis’ Olin Business School. He also is the Associate Dean and Director of Brookings Executive Education and a Senior Non-resident Scholar in Governance Studies at the Brookings Institution. A prior systems engineer at NASA’s Jet Propulsion Laboratory with a BSME from Worcester Polytechnic Institute and an MSME from U.C. Berkeley, Jackson combines his engineering systems knowledge with and MBA and Ph.D. in Business Strategy both from U.C. Berkeley’s Haas School of Business. He is a globally recognized expert in organization design and its performance implications as well as in critical thinking for business decisions, for which the Olin Business School won the inaugural MBA Roundtable Innovator’s Award. He also is the creator of Leading Thinking™, a new approach for developing leaders taught through Brookings Executive Education. Jackson has published numerous papers in leading academic journals and is the author or editor of four books. His latest book is entitled Leading Change from the Middle: A Practical Guide to Building Extraordinary Capabilities (Brookings, 2014). He consults with business, government, and nonprofits on problem diagnosis, strategy, and leading change. In addition to serving on corporate boards, Jackson is a co-founder and business director of NFORMD.NET, a new media company that provides sexual assault prevention programs to universities and the U.S. Army.
The Art of Diagnosis: Solving the Right Problem the First Time
with Dr. Jackson Nickerson
How often do
you walk into a meeting called to tackle a problem and within the first few
minutes, participants already are debating about a solution? Jumping to a
solution is one of the most prevalent and pernicious maladies in organizations,
which leads to delayed problem solving, high costs,...