Getting to the Honest Truth:
Improving Leadership, Communication and Teamwork
With Mr. Steven Gaffney
Session Description
Notice vs. Imagine is an important communication strategy to boost teamwork and collaboration, build remarkable relationships and get things done. One of the top problems in the work world today, based on over a decade of research, is the failure to distinguish what is “noticed” (the facts of the situation) from what is “imagined” (opinions, thoughts, evaluations, conclusions). This may sound simple, and it is, but just think of how often people operate and make decisions as if their opinions are fact rather than exploring the real truth. Have you seen missed opportunities, because someone believes they know what their customer wants rather than checking in and listening to uncover what the customer really wants and needs? Have you ever seen project execution go awry because project goals were based on assumptions rather than facts and data points? The misdiagnosis becomes even more exacerbated when the people, with whom they are interacting, have different agendas, goals, needs and backgrounds. This workshop will demonstrate tools and techniques for improving open, honest communication and provide a forum to practice them.
 
Upcoming Sessions
All Sessions
have been completed
for the year.
Biography
Mr. Steven Gaffney is one of the most sought-after experts on honest, interpersonal communication strategies and solutions to increase team collaboration and performance, sales, and profits. He works directly with top leaders in Fortune 500 companies, governmental agencies, the military, and unions, as well as with speakers, writers, entertainers, teachers, parents, and couples. Thousands credit Gaffney's speeches, seminars, TV and radio appearances, as well as his books and products, with making immediate and lasting change in both their organizations and personal lives. He is the author of three ground-breaking books - Just Be Honest: Authentic Communication Strategies that Get Results and Last a Lifetime; Honesty Works! Real-World Solutions to Common Problems at Work and Home and Honesty Sells: How to Make More Money and Increase Business Profits. Gaffney's clients include Marriott, Lockheed Martin, General Dynamics, World Bank, Blue Care Network, Raytheon, SAIC, Defense Logistics Agency, Department of Homeland Security, International Brotherhood of Electrical Workers, Congressional Budget Office, US Department of the Navy, BP, Citigroup, AllState Insurance, Texas Instruments, NASA, American Cancer Society, Society for Human Resources Management, Johns Hopkins University, and many others. At age three, Steven barely spoke. Advised to put him in special classes for slow children, his mother refused and worked with doctors to discover his delay was caused by multiple ear infections. After several operations, and with speech therapy, Steven began speaking. No one has been able to silence him since. In early 2009, Steven Gaffney was diagnosed with testicular cancer. He has been cancer-free since December. There are many things he has learned and is continuing to learn including just how difficult it can be, not only for cancer patients, but on their friends and families as well. He is just beginning to find ways to incorporate his story into his speaking engagements as it is more apparent than ever that honest communication is crucial when dealing with difficult situations.
 
Time Allocation - Topics
50% Notice vs. Imagine • Distinguishing fact from opinion, judgment, bias, etc. • Opening lines of communication • Receiving and sharing critical information, ideas, opportunities and feedback • Reducing defensiveness and closed-minded thinking • Correctly evaluating familiar and unfamiliar situations • Disarming employees whose negativity undermines initiatives • Managing expectations • Increasing accountability • Recognizing and resolving troublesome issues before they become gigantic problems 40% Formula for having difficult, honest conversations, including: • Delivering powerful requests • 7 benefits that drive human behavior • Effectively ending conversations 10% Wrap Up • Summary of Findings • Action Plan
Guide to Participant Selection
DepartmentAdminDistribEngrFincH.R.LegalMktngITOprPlngPchsgR&DSales
Senior Executive
(Pres, Exec & Sr VP)
3 3 3 3 3 3 3 3 3 3 3 3 3
Executive
(VP & Gen'l Mgr)
2 2 2 2 3 3 2 2 2 2 2 2 2
Senior Managers
(Div & Reg. Mgrs)
1 1 1 1 2 2 1 1 1 1 1 1 1
Middle Managers
& Superintendents
1 1 1 1 2 2 1 1 1 1 1 1 1
APPLICABILITY:
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.