Session Outline

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The Manager's Toolkit: Proven Techniques to Effectively Lead Others
with Dr. Ellen Burts-Cooper

Date: September 11, 2019
Session Time: 9:00 AM - 4:00 PM

Location Information:
Springfield Country Club
400 West Sproul Rd., Springfield, PA 19064
(610) 690-7600
Session Description
Employees who are deservingly promoted into managerial positions because they do well in their current jobs often need additional support and better preparation if they're to successfully manage and/or lead others. In order to be successful and ensure the productivity of the people they supervise, managers need to develop a critical set of skills related to performance management, motivation, team development, communication, delegation and priority management skills. This session will focus on equipping managers with the knowledge and tools they need to effectively manage people and increase productivity in their areas of responsibility. Participants will explore basic managerial concepts, discuss common situations and challenges, and learn how to apply specific strategies and tools to successfully manage people.

Dr. Ellen Burts-Cooper is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Improve works across various industries, and has been featured in Time Magazine, Black Voices, Smart Business Magazine and Bloomberg Businessweek. Dr. Burts-Cooper is also an adjunct professor at Case Western Reserve University in the Weatherhead Executive Education Program as well as an Ambassador for the Joint Commission Center for Transforming Healthcare Targeted Solutions Tool. She is the author of the workshop curricula "Personal Positioning: Building Personal Brand Equity" and "Don`t Just Think Outside the Box, Make the Box Bigger." She is author of the book Canine Instinct: A Guide to Survival and Advancement in Corporate America. Dr. Burts-Cooper also recently published aMAZEing Organizational Teams: Navigating the 7 Critical Attributes for Cohesion, Productivity and Resilience, a guide for improving group workplace dynamics. The book is based on the aMAZEing Team Building Experience centered in Cleveland, Ohio where teams navigate through a maze of highly interactive indoor mental challenges based on seven attributes of healthy, productive teams. Dr. Burts-Cooper earned a BS in chemistry from Stillman College in Tuscaloosa, AL, her PhD in organic/polymer chemistry from Virginia Tech in Blacksburg, VA, her MBA from the University of Minnesota, Carlson School of Business and her Lean Six Sigma Master Black Belt certification from 3M Company.
Time Allocation - Topics
10% Manage self and team through leadership techniques

5% Mini Case Study: Custom for the audience

10% Motivate through goal and metric setting

10% Class Exercise: Goal and metric setting

10% Convey the most important information through effective communication and meeting management

10% Select the most critical work through project prioritization

5% Class Exercise: Prioritization criteria

10% Empower through effective delegation

5% Class Exercise: Task delegation

10% Provide tools for proper project execution

10% Ensure accountability by monitoring progress through metrics

5% Class Exercise: Determine immediate next steps: What actions you will stop, start and continue?

Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Leadership Development, Adaptability, Creativeness, Communication, Initiative.
Decision Making, Delegation

Introductory    Intermediate    Advanced
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