Session Time: 9:00 AM - 4:00 PM
DoubleTree by Hilton Hotel Cleveland - Independence
6200 Quarry Lane, Independence, OH 44131
Dr. Marcia Reynolds, MCC, is fascinated by the brain, especially what triggers feelings of connection, commitment, and possibility. She draws on her research as she helps leaders have more effective conversations where they shift even difficult conversations into difference-making moments. She has delivered both executive coaching and training programs in 38 countries and to top universities including the Harvard Kennedy School, Cornell University, and the Moscow School of Management (Russia). Her expertise is in emotional intelligence and transformational coaching skills.
Prior to starting her own business, her greatest success came from designing the employee development program for a global semiconductor manufacturing company facing bankruptcy. Within three years, the company turned around and became the #1 stock market success in in the US in 1993.
Dr. Reynolds is a pioneer in the coaching profession. She was one of the first members and the 5th global president of the International Coach Federation and has returned to the board as a Global Director. She is also a past president of the Association for Coach Training Organizations, the training director for the Healthcare Coaching Institute at Virginia Tech, and on faculty for the International Coach Academy in Russia and Create China Coaching in China. She was recognized by the Global Gurus top 30 as the #5 coach in the world.
Interviews and excerpts from Marcia's books Outsmart Your Brain, Wander Woman, and The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs have appeared in many places including Fast Company, Psychology Today, Forbes.com, CNN.com, and The Wall Street Journal and she has appeared on ABC World News.
Marcia's doctoral degree is in organizational psychology and she has two master's degrees in education and communications.
15% The coach approach to leadership
- The difference between coaching and mentoring and when to use each approach
- How humans learn new behaviors
- Why using an inquiry-based approach is effective in changing minds and behavior
- Transactional versus transformational leadership
- Shifting your listening positions to hear beyond the words
- Using mirroring and powerful questions to shift someone’s perspective
- A guideline for the coaching conversation
- Practice deep listening to facilitate growth
- Performance versus development conversations
- Steps for starting the conversation with feedback
- Shifting the conversation from problems to possibilities
- Handling resistance
- Cultivate an environment where coaching is a mindset instead of a tool
- Creating your personal development plan to embed your skills
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
(Div & Reg. Mgrs)
Adaptability, Communication, Developmental Perspective, Empathy, Interpersonal Relations, Emotional Intelligence
Decision Making, Use of Authority, Delegation