Session Outline

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Dealing with Difficult People: Bringing Out the Best in Others
with Dr. Richard Brinkman

Date: September 13, 2018
Session Time: 9:00 AM - 4:00 PM

Location Information:
Renaissance Denver Hotel
3801 Quebec Street, Denver, CO 80207
(303) 336-5337
Session Description
This program is based on the best selling McGraw-Hill book Dealing with People You Can`t Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner, which has been translated into 25 languages. Dr. Brinkman says, “Communication is like a phone number, you need all the correct digits and in the right order.” Dr. Rick will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people. Dr. Brinkman teaches Conscious Communication® which is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service.  The examples and practical skills in this seminar will immediately transform behaviors that used to strain all relationships, both business and personal!  It will even include special contexts like email communications, the phone and meetings (both in person and virtual). And with Dr. Brinkman`s trademark Educating through Entertainment style of standup comedy and story telling you will have fun doing it.
 
Biography

DR. RICHARD BRINKMAN is the developer of Conscious Communication™ program and the principal of Rick Brinkman Productions, Inc., a training and development company. He is author of numerous books including the international bestseller Dealing With People You Can’t Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages. He has co-authored Life by Design and Dealing With Relatives, also published by McGraw-Hill. He is the sole author of Dealing with Meetings You Can`t Stand: Meet Less and Do More. He is the co-author of the McGraw-Hill book Love Thy Customer and the developer of the Conscious Communication University online course with 7 hours of entertaining video and interaction. In 1988 he was one of only 15 people the Tom Peters group approved to do the public excellence seminars. He is frequently used by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients have included: LucasFilm, IBM, Intel, US Navy at Pearl Harbor, the City of Decatur, the City of Leicester in England, Petronas the National Oil Company of Malaysia, Ford, US Army, FAA, Red Cross, and more. He has been an IMS faculty since 1995 and is a recipient of the Distinguished Faculty Award.
 
Time Allocation - Topics
15% Understanding human behavior 
  • What motivates people to act the way they do 
25%Avoid problem behaviors before they start 
  • Preventive communication skills. 
50%Specific strategies and goals for dealing with the ten most difficult human behaviors 
  • Whining, negativity, tantrums, attacks, ‘yes’ behavior, ‘maybe’ behavior, ‘nothing’ behavior, know-it-all behavior, think-they-know-it-all behavior and sniping. 
10%Changing your attitude in order to become a more powerful communicator
Guide to Participant Selection
APPLICABILITY:
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
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Senior Executive
(Pres, Exec & Sr VP)
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Executive
(VP & Gen'l Mgr)
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Senior Managers
(Div & Reg. Mgrs)
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Middle Managers
& Superintendents
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Focus
Primary -- LEADERSHIP DEVELOPMENT:
Adaptability, Communication, Creativeness, Developmental Perspective, Empathy, Interpersonal Relations, Judgment, Motivation
Secondary -- PLANNING/ORGANIZING:
Problem Identification, Analysis, Evaluating Alternative Solutions
Tertiary -- EXECUTING/CONTROLLING/EVALUATING:
Decision Making, Use of Authority, Direction, Coordination, Guidance, Discipline
Level

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