Session Outline

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Surefire Ways to Engage in High Stakes and Difficult Conversations
with Dr. Debbye Turner Bell

Date: February 22, 2018
Session Time: 9:00 AM - 4:00 PM

Location Information:
Embassy Suites by Hilton
5800 Rockside Woods Blvd, Independence, OH 44131
(216) 986-9900
Session Description
No one likes confrontation and conflict but they are inevitable in our professional and personal lives. The key to success in handling high stakes, difficult, and consequential conversations is understanding typical human behavior and your own behavioral tendencies. This session will give you tools to plan and have constructive conversations on difficult and high stakes topics. During the session, participants will practice techniques in de-escalating emotional confrontations, approaching negative topics in a positive manner, and responding appropriately to criticism and accusation through role-play, skills practice, and interactive discussion.

Dr. Debbye Turner Bell is a veterinarian, journalist, minister, motivational speaker, wife, and mother. For three years, she served as the lead U.S. news anchor for Arise News, a global cable news network. She hosted a daily evening news broadcast called “Arise America”. Currently, she can be seen as an expert contributor to the show DOGS 101 on Animal Planet. For 11 years, Turner Bell enjoyed her role in broadcast journalism as a staff correspondent for CBS News starting in 2001. She covered a variety of subjects, and was from time to time called upon to cover breaking and developing news. Turner Bell was dubbed The Early Show's resident veterinarian sharing a wealth of advice about quality pet care. In 2002, Debbye garnered an interview with President & Mrs. Bush at the White House for a Pet Planet segment about the first family’s pets. Periodically she reported for the CBS Evening News. And she provided an in-depth look at the working dogs of the federal agency, Alcohol, Tobacco, and Firearms (ATF) for CBS Sunday Morning. Turner Bell hosted a prime time television magazine program called "48 Hours on WE." Prior to joining CBS, she co-hosted a local television magazine program called "ShowMe St. Louis."
Time Allocation - Topics

10% What is a high stakes conversation

  • Self-assessment of how you handle difficult situations

15% Laying a foundation for success

  • Building rapport
  • Asking the right questions
  • Do your homework

10% Clarifying the real issue

  • Seek to understand
  • Finding a positive approach for a negative issue

45% Dialogue skills

  • Ways to start the conversation
  • Responding instead of reacting
  • Effective listening
  • Assessing and interpreting body language
  • Managing your emotions
  • How to handle criticism
  • Common mistake, pitfalls and landmines

20% Dealing with Difficult Personalities

Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Executive Development, Communicating with Influence, Effective Presentations
Evaluating Alternative Solutions, Developing Specific Plans

Introductory    Intermediate    Advanced
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