Session Outline

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How to Reach, Teach and Inspire Multiple Generations in the Workplace
with Dr. Jan Ferri-Reed

Date: July 18, 2017
Session Time: 9:00 AM - 4:00 PM

Location Information:
Sheraton Silver Spring Hote
8777 Georgia Ave, Silver Spring, MD 20910
(301) 589-0800
Session Description
There’s an invasion quietly taking place in organizations around the world with the potential to forever change the way most workplaces function. The Millennial generation (also known as Generation Y) has entered the workforce by the millions.  They are not only settling into cubicles ‘next door’ to their predecessors (GenXers, Boomers and, yes, even Matures), they are managing their cohort and other generations as well.  This presents a quandary for organizations that want to attract, retain and develop leaders from all generations while transitioning the culture to embrace the new regime, perhaps faster and with higher expectations than before. Sheer demographics suggest that, in the very near future, we will feel strain on our generational talent pools and, consequently, organizational productivity.  This seminar will provide leaders with insights and strategies for engaging all generations and for enhancing intergenerational communication, productivity and results.

Dr. Jan Ferri-Reed is a seasoned consultant and President of KEYGroup®, a 28-year Pittsburgh-based speaking, education and assessment firm. She has presented a variety of programs to thousands of managers and employees in a diverse range of organizations across the globe. Her work includes executive consultation to create and support dynamic workplace cultures. She facilitates senior-level planning sessions to help leaders to identify those values and behaviors that make their organizations unique and competitive. She also helps corporate leaders to hold themselves and others accountable through recruitment, hiring, evaluation and succession programs. She implements and interprets a wide span of customized and off-the-shelf assessments including organizational culture, employee engagement, team and leadership surveys and tools. She provides executive coaching to leaders based on the assessment results and oversees the development of customized, highly-interactive leadership development programs for organizations. Representative clients for whom Dr. Ferri-Reed provides services include DelMonte Foods, The Bank of New York Mellon Corporation, US Steel Corporation, Pitney Bowes, Merrill Lynch and UBS-AG. Besides delivering consulting and educational services, She oversees operations for KEYGroup®. She has served as an adjunct professor to the Human Resources Management program at LaRoche College.
Time Allocation - Topics

5% The Millennial cohort - Why they are like they are

  • The crash of 2008 – Down-under or just under-employed?
  • Why you should care – why you need them if you want to grow your business

10% I am not biased!

  • How you see them – and how they see you
  • Understanding unconscious bias
  • Methods for reducing age discrimination

25% Resolving team conflict

  • Multi-generational team awareness
  • Model for multi-generational team development
  • Tools to aid multi-generational team collaboration

10% Three easy things that you can do to transition your culture

  • Mentors and protégés
  • Technology
  • Individuality

20% Millennials in the Mirror – Six critical leadership skills Millennials need to develop

  • Attentiveness
  • Diplomatic transparency
  • Accountability
  • Manageable flexibility
  • Creative problem-solving
  • Strategic relevancy

5% Onboarding to navigate the company’s growth

  • How managers can kill onboarding programs for any generation
  • Job aides for managers

15% Guiding career development – at any age

  • Mapping the journey
  • The three Rs for career development - Real-time; Relevant, Relatable
  • Career development guides and management tools for all generations

10% Practical tips for Millennial-izing your organization for all generations

  • Go casual
  • Provide workflex
  • Get a conscience
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Communication, Empathy, Interpersonal Relations, Motivation
Use of Authority, Delegation, Direction, Coordination, Guidance, Discipline, Meeting Schedules
Problem Identification, Evaluating Alternative Solutions

Introductory    Intermediate    Advanced
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