Session Outline

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Transforming Difficult Conversations and Discovering Common Ground: Appreciative Intelligence®
with Dr. Tojo Thatchenkery

Date: October 17, 2017
Session Time: 9:00 AM - 4:00 PM

Location Information:
Edina Country Club
5100 Wooddale Avenue, Edina, MN 55424
(952) 927-7151
Session Description
Appreciative Intelligence® is the ability to see the generative potential in any situation and to actualize it.  It is a leadership skill set that will enable you to step into conflict mindfully, and to transform difficult conversations into purposeful discussions.  Research has established that individuals with this ability appreciate the positive, and see better how the future unfolds from the present. As a leader by improving your Appreciative Intelligence you will have expanded abilities to reframe conflicting situations and move affected parties to a common ground.  While challenging projects and difficult conversations will always be there, your approach to dealing with them will be more mindful, transforming conflict into opportunities to create better understanding, to enhance relationships, and to gain mutual respect, and create shared goals and positive outcomes.

Tojo Thatchenkery (Ph.D. Weatherhead School of Management, Case Western Reserve University) is an internationally known speaker, consultant, and educator. He is professor and director of the Organization Development and Knowledge Management program at George Mason University, Arlington, Virginia. He is also a faculty member at Fielding Graduate University and a member of the NTL Institute of Applied Behavioral Science and the Taos Institute. Thatchenkery is the author of over a dozen books and hundreds of articles. One of them, Appreciative Intelligence: Seeing the Mighty Oak in the Acorn was a Harvard Business Review recommend book. In another book, Making the Invisible Visible, Thatchenkery introduced the concept of quiet leadership as a key driver for innovation in organizations. The quiet leader mindfully observes what’s around her and builds on the strengths of the team. Thatchenkery has extensive consulting experience in change management, leadership development, organization design and strategy, and knowledge management. Past and current clients include Food and Agriculture Organization (FAO) of the United Nations, IBM, Fannie Mae, Booz Allen, PNC Bank, Lucent Technologies, General Mills, 3M, British Petroleum, the International Monetary Fund, the World Bank, USDA, EPA, U.S. Treasury, U.S. Department of Housing & Urban Development, Akbank (Turkey), and the Tata Consulting Services (India). For more information, please visit
Time Allocation - Topics
25% What is Appreciative Intelligence®?
  • The three components of Appreciative Intelligence
  • The four qualities of leaders with Appreciative Intelligence
25% Stepping into Conflict Mindfully
  • Understanding your environment and accepting the present moment as full of possibilities.
  • Reorienting your mindset for difficult conversations.
25% Transcending Challenging or Grim Situations
  • The benefits of Reframing
  • Methods and practice tools for Reframing
25% Unfolding the future from the present.
  • Identifying the actionable steps to positively influence challenging situations and to reduce ongoing conflict and create common ground.
  • Improving your Appreciative Intelligence moving forward
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Leadership Development, Adaptability, Communication, Creativeness, Developmental Perspective, Empathy, Initiative, Interpersonal Relations
Executing/Controlling/Evaluating, Decision Making, Use of Authority, Delegation, Direction, Guidance
Planning/Organizing, Problem Identification, Evaluating Alternative Solutions, Developing Specific Plans, Determning Required Resources, Generate and Obtain Plan Support

Introductory    Intermediate    Advanced
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