Session Outline

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Relationship Management: Ten Skills Leaders Need to Get the Best From Others
with Dr. John Daly

Date: June 15, 2017
Session Time: 9:00 AM - 4:00 PM

Location Information:
Holiday Inn Crowne Plaza
2712 Southwest Freeway Houston, TX 77098
Session Description
What does it take to get the best performance out of people today? Personal Relationships! No longer can you just tell people what to do. Instead, you must informally seek and build commitment among your team members to do their best. In this session you’ll discover new, research-based, techniques, which will help you do that. We’ll learn how successful leaders shape their work environments to achieve optimal performance, get others to feel proud of their work, show they value others’ contributions in surprising ways, offer feedback that really helps, cope with the natural frictions that arise when people work together, and create a meaningful workplace where people, and the organization, can prosper. 

DR. JOHN DALY is the Liddell Professor in the College of Communication, Distinguished Teaching Professor, and TCB Professor of Management at the University of Texas at Austin. He teaches graduate and undergraduate courses on topics such as interpersonal communication, organizational behavior, and advocacy and persuasion. He has won every major undergraduate teaching award at the University of Texas. He has published more than one hundred scholarly articles, and completed nine books, including, most recently, Advocacy: Championing Ideas and Influencing Others (Yale) as well as The SAGE Handbook of Interpersonal Communication. He has served as President of the National Communication Association and on the Board of Directors of the International Communication Association and the International Customer Service Association. His work has appeared in major popular outlets like the Washington Post, Wall Street Journal, and New York Times. He has worked with Goldman Sachs, Morgan Stanley, Marriott, American Airlines, Roche, Amgen, Pfizer, Astra-Zeneca, State Farm, Kraft, ExxonMobil, Shell, Texas Instruments, UPS, FedEx-Kinkos, 3M, Dell, IBM, AT&T, USAA, Prudential, and Samsung, among many others.
Time Allocation - Topics
10% Why this Matters so Much
  • The changing workplace
  • Informal influence is the secret
20% Choosing the Right People and Building Their Commitment to the Job
  • Are you a talent magnet? Leveraging your bench strength
  • What research tells us you should look for in people
  • What if they were volunteers? How to build commitment
20% Reading People: Knowing What Drives People and How to Leverage That
  • Appreciating Others: The Value of Rewards
  • What rewards actually work?
  • Managerial principles of effective rewards
  • Know their fuelers and drainers people: Leaders move furniture
20% Managing the Environment: Shaping the Work Environments to Get the Best from Others
  • What counts more? Attitude, ability, or the environment?
  • How to get people deeply enmeshed in what they are doing
  • Create pride in work: How to do this
  • Help people develop their networks to enhance their performance
20% When Trouble Arises: Offing Feedback and Handling the Difficult Conflicts
  • New ways of thinking about feedback
  • Becoming face sensitive
  • Sanely managing conflict by editing and leveling
10% Living the Values
  • People want predictability: Creating a personal bill of rights
  • How to be fair: The number one concern of employees
  • Helping people get better through change
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Adaptability, Communication, Empathy, Initiative, Interpersonal Relations, Judgment, Motivation
Decision Making, Use of Authority, Coordination
Problem Identification, Analysis, Evaluating Alternative Solutions

Introductory    Intermediate    Advanced
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