Session Outline

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Emotional Engagement for Leaders: How to Shift Resistance into Positive, Self-Directed Action
with Dr. Marcia Reynolds

Date: November 09, 2017
Session Time: 9:00 AM - 4:00 PM

Location Information:
Jefferson Country Club
7271 Jefferson Meadows Drive, Blacklick, OH 43004
Session Description
Most employees today, especially Millennials, want to be developed for future possibilities in frequent, two-way conversations with their leaders and be emotionally engaged by their work. Leaders who know when and how to connect with and emotionally engage individuals and teams not only earn loyalty and trust, they create an environment that supports creativity and innovation. This program teaches leaders to be more aware of the impact they have on others and how to choose words, actions and emotions to inspire others to excel. From handling a difficult conversation to creating an encouraging workplace, participants will learn how to keep positive energy moving forward at work.

Dr. Marcia Reynolds works with clients around the world who seek to develop effective leaders. She understands organizational cultures, what blocks communication and innovation, and what is needed to bring people together for better results. She has coached leaders, taught leadership and coaching classes, and spoken at conferences in 34 countries. She has 33 years of experience in organizational training and development, with 18 years as an executive coach. In her last corporate position, Marcia’s greatest success story came as a result of designing the employee development program for a semiconductor manufacturing company facing bankruptcy. Working with the executive staff, the company turned around and became top performing IPO in the United States in 1993. Marcia focused on shifting leaders to engage in more two-way communications and empowering cross-functional teams to become the heart of the organization. Excerpts from her books have appeared in many places including Harvard Management Review, Employment Relations Today,,, Psychology Today and numerous business publication in Europe and Asia, and she has appeared on ABC World News. Her newest book, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs, hit #2 on the hot new releases on Amazon two months before it was released.  Marcia was the 5th global president of the International Coach Federation and one of the first 25 people in the world to earn the Master Certified Coach designation. Her doctoral degree is in organizational psychology with a research focus on high-achievers in today’s corporations. She holds two masters degrees in education and communications.
Time Allocation - Topics
15%   Beyond emotional intelligence – transforming negative situations into positive results
  • Look at the increasing need for emotional engagement in today’s workplace 
  • Identify how the emotional brain can either hinder or help change efforts
  • Learn the three essential elements for establishing rapport and building trust: intention, emotions, and respect
25% Developing your leadership presence
  • Become emotionally “self-alert”
  • Shift, set and maintain the emotional tone of a conversation
  • Identify your own emotional triggers and manage them during a conversation
25%  How to “listen to” people instead of “listen for” entry points in a development conversation
  • Shift your listening positions to identify triggers in others
  • Understand and work with other people’s emotions in a conversation
  • Use mirroring and powerful questions to shift someone’s perspective

25%   Managing change 
  • Identify the three points of resistance: willingness, desire and courage
  • Change the perspective of a conversation from problems to possibilities
  • Practice using emotional intelligence to shift a negative conversation into positive results

10% Creating a connecting culture
  • Cultivate an environment where engaged listening is everyday practice
  • Create your personal development plan to embed your skills
Guide to Participant Selection
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.
Senior Executive
(Pres, Exec & Sr VP)
(VP & Gen'l Mgr)
Senior Managers
(Div & Reg. Mgrs)
Middle Managers
& Superintendents
Developmental perspective, empathy, interpersonal relations, judgment, motivation/inspiration
Handling difficult conversations, problem identification, behavioral negotiations, managing change, adaptability
Engagement, inspiring accountability and creativity, moving toward a self-directed workplace

Introductory    Intermediate    Advanced
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