Mr. Don Brown is the developer of The Leader’s Daily and author of Bring Out the Best in Every Employee (McGraw-Hill 2012), What Got You Here Won’t Get You There–in Sales (McGraw-Hill 2011) and Situational Service® - Customer Care for the Practitioner. Mr. Brown has spent 30 years ‘helping people with people’ for the likes of Fifth Third Bank, Anheuser-Busch, Ford Motor Company, Sykes Enterprises, Harley-Davidson Motor Company, Jaguar Cars, Hilton Hotels, and many, many more. Mr. Brown cherishes his work and mentorship under Paul Hersey and Marshall Goldsmith as the solid foundation of his success. He also takes great pride in his long-standing customer relationships, some running over 20 years! He earned an Honors Degree from Michigan State University in foreign languages, a Masters in Management with Dr. Hersey at California American University and now enjoys guest faculty status for Pepperdine University’s Graziado School of Business and Management. Having lived and studied at the University of Seville in Spain, Mr. Brown works regularly in English and Spanish in Europe and Latin America. He lives in Ann Arbor, Michigan.