Why Customer Experience Management can contribute to sustainable success in today's
ever more competitive markets
The look and feel of a Service Winner
• The organisational issues
• The leadership issues
• The cultural issues
The core tools of Customer Experience Management
• Gathering, analysing and exploiting customer needs
• Delivering service perfection
• Creating corporate WOWs
• Going whole brain
Winning Implementation Tactics
Senior Leaders |
⇒ | APPLICABLE IF IT MATCHES A DEVELOPMENT NEED |
Mid-Level-Leaders |
⇒ | PRIMARY TARGET AUDIENCE |
Emerging Leaders and Functional Experts |
⇒ | PRIMARY TARGET AUDIENCE |